This policy describes when customers may receive a partial or full refund, credit, or fee adjustment for NomNom delivery requests.
1. Eligible Issues
- Order not delivered.
- Wrong item(s) delivered or significant missing item(s).
- Order compromised due to handling or safety issues.
- Duplicate charges caused by platform processing errors.
2. Timing to Report
Customers should report delivery issues promptly through in-app support or by emailing hello@campusventures.us. Requests may be denied when evidence is unavailable due to delayed reporting.
3. Refund Form
- Full refund or credit for undelivered orders and duplicate charges.
- Partial refund or credit for missing or incorrect items.
- Delivery-fee-only adjustments when food preparation was completed and delivered.
4. Review Process
NomNom reviews order records, rider logs, customer messages, and merchant confirmations. We may request photos or additional context.
5. Support Escalation
If automated support does not resolve your issue, you may request escalation to a human support representative.
6. Abuse Prevention
Fraudulent or abusive refund claims may result in denial of refunds, account restrictions, or account suspension.
NomNom is an independent service and is not affiliated with, endorsed by, or sponsored by the University of California, San Diego (UC San Diego), Housing Dining Hospitality (HDH), or Triton2Go.